• Are all the stones sold natural?
o Yes, we only sell natural gemstones. As far as treatments are concerned, we only deal with heated and unheated gemstones.
You will not find gemstones that have undergone diffusion treatments on our site.
You will also not find any synthetics on our site, unless stated otherwise.

• Can I specifically request for video or photos from certain angles?
o Yes, you may! However, we can not guarantee that you will get the video immediately. We will require you to provide us with your contact details so we can provide you with the Video/Photo. This process will usually be fulfilled within 48hrs.

• I placed an order, but the order was cancelled from The Colored Stone Co.’s end. Why is this?
o This may happen if we are unable to fulfill your order.
o The gemstone you ordered may no longer be available due to its sale on another platform, and the site may not have been updated yet.

 • Why is the color mentioned on the certificate different from the color mentioned on the site?
o There may be differences between the color of the gemstone mentioned on our website and the color mentioned on the certificate provided by the laboratory.

Ex:
Teal Sapphire & Green Sapphire
Pinkish Ruby & Pink Sapphire
Brown Sapphire & Padparadscha Sapphire (For brown based padparadscha)
Pinkish Ruby & Ruby

The above are some of the most frequently inter-changed terms in the world of gemstones. This is due to the subjective nature of the assessment of gemstone colors. Please note that this is normal and we strongly advise that you judge the color of gemstones based on the pictures and not the descriptions alone.

• I can’t find what I am looking for on your site. Do you do custom orders?
o Yes. We do custom orders for Jewelry and Gemstones as well.
For Gemstone custom order, click here
For Jewelry custom order, click here

• How will I know if the gemstone I purchased is legitimate?
o Every gemstone bought on our site will accompany a Gemstone Certificate from a reputed lab in Sri Lanka. Read Gemstone Buyers Guide (Certification)

• Is there a way to get your products a bit cheaper?
o You may obtain a 5% discount on your entire order by choosing to pay manually, via Wire Transfer.
All you need to do is, message us on our inbuilt chat, and we will provide you with a limited time period promo code which can be entered on checkout.
We will also provide you with the recipient Bank Account details for you to transfer to.
At checkout, choose the Wire Transfer method, and manually Wire Transfer us your order amount after the discount.
Your order will be processed after we confirm with our bank that we have received your funds.

• How long will it take for me to receive my order?
o This will depend on the shipping method you choose. Read Shipping Policy

• Do you ship to P.O. Box addresses?
o No we don’t. Our orders require a physical signatory upon receiving for safety reasons.

• Do you provide free shipping?
o Yes, if shipping is to Sri Lanka, USA or UK. Shipping to other countries will have a shipping fee.

• Will my order be insured?
o Yes, every order will be insured until the point you receive the order and acknowledge that you received the order in good condition by signing the courier’s form.

• Do you accept returns?
o If certain conditions are met, Yes we do accept returns. Read Returns & Refunds Policy

• What are your refund terms?
o You may find out more here Read Returns & Refunds Policy

• What if I don’t like my order?
o You may find out more here Read Returns & Refunds Policy

• How to measure ring size?
o The best way we recommend to measure your ring size I to visit a jeweler, and ask them to measure your ring size. This helps avoid product returns and customer disappointment.
o If you are NOT able to measure the ring size by visiting a jeweler, click here and we will provide you with general guidelines on how to measure your ring size.

• Is every jewelry order ‘made to order’?
o Yes. We do not hold significant stocks of our jewelry. We manufacture our jewelry only after the customer places the order and makes full payment.

• Why do you not have options above 18KT gold for your jewelry?
o 18KT is the internationally recognized standard for gold jewelry. This is because, gold in its purest form (24KT) is a very malleable substance, which can be bent easily, disfigured easily, scratched easily and cannot retain its shape with everyday wear and tear.
18KT gold consists of 75% pure gold with the remaining 25% being, other alloys, such as copper, silver etc.
Read Jewelry Buying Guide for more info